This month, we want to highlight Richard (Dick) Frame, from Midland Recovery. Dick has been an ARA member since 2006 and currently lives in Columbia, South Carolina.
Dick came from the business world as a national sales manager before transitioning into the repossession industry. Though Dick has had many professional accomplishments, including serving on the ARA Board of Directors back in 2010, he states that his family and children are his proudest accomplishment to date. Dick currently has two children in college and one in high school.
Over the years, Dick has found that success in our industry correlates to professionals treating their businesses like businesses. He understands the impact of being an ARA member has for all industry professionals first-hand. His recommendation to others just starting out is to look at being profitable first and foremost, then set goals from there.
Dick has great insight into our industry and believes that communication is the key to success. Since every professional has differing experiences, it’s important to be open to the thoughts and viewpoints of others. You should also look for opportunities to learn from others mistakes and make changes from what has been shared with you. He also recommends that ARA members should accept and acknowledge that things in the industry are ever-changing – clients and personnel move around all the time – so it is important to stay in touch with other professionals in the industry.
While several reasons have kept Dick invested in ARA, the networking and communicating with like-minded people stand out to him the most. He’s been able to connect with so many different people across the country over the years, so he knows that ARA has something to offer to everyone.
While it might seem highly unusual for our “Member Highlight” to feature a sitting ARA President, we felt it was important to showcase how dedicated Dave has been to serving everyone. Not only has he committed countless hours and personal expense into continuing his education to better serve our association, but Dave has also taken a series of safety classes to improve the quality and diversity of our field agent training modules. There is no doubt that our training program is one of the best.
On top of all he is doing as our President, Dave spent considerable time playing Santa for various charitable organizations in his community. It is always heartwarming to see the pictures and hear the stories of how the children and families appreciate the way he keeps his wonderful Santa Claus figure all year. That is how committed Dave is!
We realize our members are facing challenging issues to their very existence. Our entire Board is dedicated to creating a better future for our entire industry, but Dave is working overtime behind the scenes to form new partnerships and find strategies that will directly benefit your bottom line. In fact, you will be receiving a series of emails outlining some of these plans over the next few weeks, and Dave has been instrumental in bringing them all to pass.
This month we’d like to highlight Patrick J. Altes, the newest addition to the ARA Board of Directors, after our recent merger with Time Finance Adjusters. Patrick started in the repossession business in 1974, shortly after high school, as a part-time employee at his father’s repossession business. Initially, he had planned to get a “real job” after graduation, however, as many of us know, his dad, Harvey C. Altes, was quite a legend in the industry and Patrick was quickly drawn into the family business.
Patrick was able to pick up some of his father’s skills along the way and the father-son duo worked together working for some interesting non-repo-related clients on investigation and research, including nationally-known attorneys and celebrities. For many years they worked as researchers for CBS TV’s “48 Hours” TV show.
Over the years, Patrick developed the “international” aspect of his repossession agency, Falcon International while also working with Time Finance Adjusters, helping his sister, Nicki Merthe, with the management of that great organization. Patrick’s main role there was that of an industry advocate. He has been a writer, blogger, and point-of-contact for the mainstream media, to advocate for the professional repossessor and the worth and value of their services. Patrick has fought hard against practices, like contingent repossession work, which he believes to yield dangerous, unprofessional results that don’t best serve the lender, their proxies, or the consumer. After having done this for so many years with TFA, it is especially exciting for him to now partner with the “new” ARA in being a united, single voice for the industry.
In his free time, Patrick is a musician and worship leader at his church and has been involved with the music for over 27 years. Patrick still does photography and a little video production work and has been married to his favorite person, Sharon, for 37 years. They have 5 tremendous grandchildren. They work hard to be a big part of their lives, hopefully in a positive way. Patrick believes that will be his legacy, undoubtedly more enduring, and important than whatever else he has done or will do in the world.
With over 80 years of business and guardianship, Summs Skip and Collection Service, Inc. is now a
fourth generation company that operates under the trade name of Summs Skip and Collateral Solutions. As that fourth generation of the Summs family, Mark and Steve have been heavily involved in every aspect of this company to ensure the business continues to flourish. With a high family-focused work culture, they remain firmly grounded to their roots as a family business and are committed to the mission of providing safe, compliant, and innovative solutions for their clients in a consistently timely manner.
Summs Skip and Collateral Solutions wanted to share an upcoming work anniversary with their fellow ARA members. As the premiere skip tracer on their team, Pat Bivens is celebrating 54 years with Summs Skip and Collateral Solutions. Hired straight out of the Navy in her 20’s, Pat shows her dedication and love for the Summs Skip and Collateral Solutions family by driving over an hour to and from work every day.
Summs Skip and Collateral Solutions prove that hard work and a caring work-family make a great business.
Cardinal Recovery is highly active in the Garner, North Carolina community, giving back to local police agencies through annual donations to the Garner PD, as well as sponsoring a Raleigh-area recreational softball team.
Leroy himself is a member and trustee of his local chapter of the Knights of Columbus Council, a fraternal society that works with a variety of charitable organizations, including the Christian Refugee Relief Fund, Disaster Relief, Ultrasound Initiative, and Coats for Kids. He also chairs their annual golf tournament and works with their youth organization.
In addition to his role as president at Cardinal Recovery, Leroy also serves on both the NARS committee and the Public Relations committee. Leroy’s service to ARA and his community are an example to us all and we’re thankful to have members like him among our ranks.
This month, we’d like to recognize Karen Rogers of A.R.B. of Louisiana Inc., Lafayette. Karen has been in the repossession business for over 19 years, serving as operations manager of A.R.B. of Lousisiana Inc. She has been a member of the American Recovery Association for three years.
Under her guidance, her staff has helped raise funds for Red Nose Nose Day 2018, an organization that works to end child poverty. Red Nose Day is a simple yet powerful, visible, and playful way to bring people together and break down barriers. It serves as a reminder of the power of laughter.
Because of people like Karen, Red Nose Day was able to raise more than $145 million dollars for their cause this year.
She was also a huge help at the NARS 2017 and 2018 live auctions and everyone in her office finds her a joy to work with. Thanks for being a great ARA member and inspiring all of us with your charitable works, Karen! We’re lucky to have you.
This month we’d like to recognize Marcelle Egley of ABA Recovery Service in San Diego. Marcelle has always been an active and vocal ARA member and now we’re proud to welcome her as our newest board member!
Two weeks ago at the ARA Convention, our members voted for her to serve on our board of directors and we are very excited to work with her.
Marcelle has proved herself time and time again to be a powerful force in the repossession industry. As the president of the California Association of Licensed Repossessors, Marcelle has fought for the repossessors in her state, including working hard to lobby against state legislation that would hurt California business owners and professionals. She has also been a huge help in planning the last several North American Repossessors Summits as a member of the NARS planning committee. We have no doubt she will be a valuable asset to our board!
It is an honor to introduce our newest board member, Amy Bednar, president and co-owner of Relentless Recovery in Ohio. Jim Hall’s retirement created a vacancy on the board, and our president has chosen Amy as his replacement. She will complete his term that expires at the ARA Convention in 2019.
As an owner of one of the largest recovery operations in Ohio, she will be an asset to our association as we try to build relationships with lenders and continue the process of building the finest training and monitoring system in the country.
Amy and her partner, David Ziebro, gave Relentless its start by working for buy here pay here lots. Since its humble beginnings in 2001, Relentless has grown into a successful agency working with large lenders to recover over 2,000 cars per month throughout the state of Ohio. Amy has been an ARA member since 2010, and her company has been featured in Scene Magazine, Popular Science, and various news articles related to its philanthropic endeavors and pioneering deployment of technology in the recovery industry.
When not at work, Amy enjoys spending time with her two sons, being a foster mom, and leading bible study with her husband.
This month, we’d like to recognize longtime member Gary Purdom, President of MO-KAN Central Recovery Company in Kansas City, Kansas. A loyal member since 1989, Gary and his company of professionals have represented themselves and ARA in a laudable manner, day in and day out, year after year.Clients love working with them for the services they provide and their willingness to go the extra mile. Just last month a client sent them a $100.00 bonus check for handling a particularly difficult transaction.
Knowing happy employees make happy clients, Gary recently purchased “sit and stand” desks for his office personnel. When he’s not slaving away at the office, Gary can be found on the soccer fields coaching young athletes, teaching the same work ethic he develops in his employees.
Thank you, Gary, for your membership and for being such a great ambassador for ARA.
This month, we want to highlight everyone who donated to our Hurricane Relief Fund. We were able to get the funds distributed to the families who so desperately needed help, many of whom had up to three feet of water in their homes and no flood insurance.
They were very appreciative of all of you who donated. Here are a few quotes of gratitude:
“We cannot thank you enough for the Hurricane Relief Funds. To receive this check from ARA means so much to us. We are grateful, thankful, and most of all know that American Recovery Association cares about its members and staff! God Is GOOD!!”
“It is with my deepest gratitude that I thank ARA and those that donated to Hurricane Harvey relief. The checks that I received today brought tears of gratitude to all. I’m proud to be an ARA member and to be surrounded by such considerate people. Just saying thanks does not fully express our gratitude.”
“Thank you so much for the outpouring of care and love. On behalf of our entire operation, we sincerely thank the entire ARA membership for this act of extreme kindness and generosity.”
It’s members like you that make ARA great. Thank you!
The American Recovery Association (ARA) is an organization of over 260 professional repossession agents, providing service from more than 500 locations to more than 27,000 national and international cities. Learn More »