New Webinar – Do You Know How to Deal with Angry People?
In Part 2 of our Creating a Culture of Safety series, we’re discussing how to effectively deal with angry people and strategies you can use to relieve tense situations. In this webinar, you’ll:
- Better understand the different levels of anger
- Learn proven strategies to deal with angry people
- Communications process
- Effective listening/speaking skills
- Telephone techniques
- Knowing your people
- Administrative policies and procedures
The problem-solving techniques you will learn can be applied both in and out of the field! To register for this webinar, click the button below!
Wednesday, September 18
1:00 p.m. CST
ARA to Present Special Safety Webinar
In light of recent domestic events, the American Recovery Association will hold a special safety-centered webinar on August 22 entitled “Developing a Culture of Safety and Active Shooter Awareness.” We highly encourage all our members and their employees to attend this crucial webinar. Our goal is to equip you with the tools you need to know the warning signs and understand what to do if the unthinkable were to happen.
Thursday, August 22nd
1:00 p.m. CST / 2:00 p.m. EST
About ARA Webinars
The American Recovery Association offers a free continuing education webinar series for recovery and remarketing professionals. These monthly one-hour webinars provide essential education about the latest recovery laws and regulations, compliance policies, industry issues, and more. We gear our presentations towards owners, managers, employees, and field agents.
You must register online for this webinar using your personal e-mail address in order to receive your certificate of completion. In the event that computer sharing is necessary for your office, please provide a list of employee names and e-mail addresses in an excel spreadsheet to email@example.com.
If you have any questions or feedback about our continuing education webinar series, contact ARA Home Office at 972-755-4755 or firstname.lastname@example.org.
In partnership with Harding Brooks Insurance Agency, the American Recovery Association is excited to announce our latest insurance benefit for all of our compliant member companies:
Preferred pricing for workers’ compensation!
With the addition of this perk, we deepen our organization’s commitment to you, your business, your employees, and your families. We want to ensure the well-being of the people most important to you and protect your business from expensive lawsuits.
Harding Brooks will handle everything for member companies who opt into the improved workers’ compensation. This includes securing the best pricing available by working directly with carriers to show the compliance of ARA members and negotiate lower rates. This service is not a payroll program, so members who take advantage can continue using their own payroll system.
Contact Mike Peplinski at Harding Brooks (315) 214-5822 to learn more about this offer and other ARA member programs, including health care and life insurance.
Register Today for ARA’s July Webinar
Join Mike Peplinski & Renee Low from Harding Brooks and Joel Bowen from CALTECH Employees Federal Credit Union, as they discuss how to put your best foot forward as a recovery professional
Wednesday, July 24th
1:00 p.m. CST / 2:00 p.m. EST
The American Recovery Association provides a free continuing education webinar series for recovery and remarketing professionals. This one-hour webinar series offers education about the latest recovery laws and regulations, compliance policies, industry issues, and more. These presentations are geared towards owners, managers, employees, and field agents.
As an ARA member, you must register online for this webinar using your personal e-mail address so that you receive your certificate of completion. In the event that computer sharing is necessary for your office, please provide a list of employee names and email addresses in an excel spreadsheet to email@example.com.
If you have any questions or feedback about our continuing education webinar series, please contact ARA Home Office at 972-755-4755 or firstname.lastname@example.org.
Cost-Effective Health Insurance Program Open to All Members
In partnership with Harding Brooks, we are proud to announce our newest member benefit: a national, cost-effective health insurance program open to all members.
A rich benefits package is key in retaining quality employees and obtaining health insurance for small business’ has not always been an easy option. We are always working to find ways to add value to your membership and we are thrilled to now offer a cost-effective insurance program for the recovery industry.
Harding Brooks will now serve as your one-stop-shop for health insurance, ensuring you are getting the best rates possible. This includes, educating you and your staff on coverages, deductibles and co-pays while putting together the best plan from top healthcare providers across the country.
Contact Mike at Harding Brooks (315) 214-5822 to discuss which health care plan is the best option for you and your employees.
And stay tuned! We’ll be rolling out more offerings in the coming months.
This month’s Member Highlight is Myles Weiss, founder of Able Auto Adjusters. Able Auto Adjusters was founded in 1962 and is the longest continually operating repossession company in California.
Weiss attended the very first meeting where ARA began and has volunteered his time for more than thirty years, serving in every executive post, culminating with his election to the Presidency in 1979. Mr. Weiss continued to serve the Association and in 1999 was re-elected to the Presidency.
It is not only on the national scene that Mr. Weiss has lent his expertise, but on the state level as well. He is a founding member of the California Association of Licensed Repossessors, and after decades of service, was elected as their President in 1981.
Mr. Weiss’ commitment to the repossession industry has garnered him the distinction of being “one of the Fathers of the industry”. He continues to this day to readily offer his advice and expertise and is sought after as an expert witness in many situations.
It is this backbone that gives Able Auto Adjusters the ability to serve its clientele with superior service.
Mr. Weiss lives with his lovely wife of 62 years, Francine, in the home they built 50 years ago. He has three children, Marc, Suzanne and Danielle and is blessed with 9 grandchildren from age 5 to 33.
As Mr. Weiss is fond of saying; “Anyone can repossess a vehicle, it is the ability to locate the chattel for the client that makes you a true repossessor.”
This has truly become Able Auto Adjuster’s motto now that you have tried all the rest, try the best.
A Letter from ARA Executive Director, Les McCook
I had the honor of joining a panel of Association Executives at the National Automotive Finance Association conference. I sat alongside Phillip Bohi of American Financial Services Association, Paul D Metrey of National Automobile Dealers Association, and Shaun K. Peterson of National Independent Automobile Dealers Association. Jack Tracey served as the moderator and led our discussion about the challenges each of our respective memberships face on a daily basis.
Jack Tracey and Joel Kennedy, NAF Association leaders, were instrumental in assembling the panel together. Our goal was to discuss strategies on how we can begin to define a minimum compliance standard for our sectors.
After confirming as leaders that we should move forward with the initiative, we successfully brought lenders and clients into agreement on a solution. As individual company owners, you should decide where and how you obtain the training necessary for your employees to meet the many compliance standards as prescribed by our clients.
Looking forward, our next project will be improving the quality of site inspections and then determining the best way to share that information within the community of industry stakeholders.
We always look forward to these discussions, and we want to thank everyone for their time and commitment to such an important project.
This month, we want to highlight Wesley Wood, president and founder of Wesley Auto Recovery Inc. Under Wesley’s leadership, Wesley Auto Recovery Inc. has pursued for excellence and integrity in the industry for over 30 years.
Before he started his company servicing cars, trucks, motorcycles, and more, Wesley started out in the industry with just a coat hanger, a hot wire, and a ring of keys. How times have changed! Now, Wesley employs two of his three children, making his company a thriving family business that prides itself on providing outstanding customer service both in the office and out in the field.
When he’s not at work, you can find Wesley spending time down the shore, cruising around town with his wife of 37 years, Lorraine, in his classic Cadillac, or attending a local car show. We thank Wesley for his 40+ years of contributions to the industry and for being an outstanding member of ARA!
People are buzzing about what’s happening at ARA. Joel Kennedy, Chief Operating Officer at TruDecision and NAF Association Board member, contributed a recent article in Non-Prime Times Magazine. This article is definitely something every Repossession Professional needs to read.
Since the partnership between NAF and ARA was formalized in 2018, the conversation around forwarders is shifting. Kennedy’s article contains important insights you need to understand regarding:
- structural changes and technology
- market changes
- and positive signals for growth.
Read The Full Original Article Here
This month, we want to highlight Jeremy Cross, president of International Recovery Systems. Jeremy joined ARA this past February 2019 and currently lives in Kennett Square, Pennsylvania.
Jeremy spends a lot of his time in the office continuing to grow his business, which provides a full range of repossession and remarketing-related services in Pennsylvania, New Jersey, and Delaware. Their suite of services and outstanding attention to detail ensure that all clients will be handled in the most professional manner possible. Under Jeremy’s leadership, International Recovery Systems is projected to meet their 2019 goals and is on track to exceed their goals for the future.
Outside of the office, Jeremy enjoys spending time with his family. From football and lacrosse games to Girl Scout meetings, Jeremy stays busy being involved in his kid’s activities and spending time with his wife, who also stays busy by working as a nurse manager for a Veteran’s Hospital. Even with a new home being built, Jeremy stays well balanced and on top of it all.
We appreciate Jeremy for being active in ARA, before and after joining and look forward to hearing more good news from him in his life and business.