New Webinar – Do You Know How to Deal with Angry People?

In Part 2 of our Creating a Culture of Safety series, we’re discussing how to effectively deal with angry people and strategies you can use to relieve tense situations. In this webinar, you’ll:

• Better understand the different levels of anger
• Learn proven strategies to deal with angry people
• Communications process
• Effective listening/speaking skills
• Telephone techniques
• Knowing your people
• Administrative policies and procedures

The problem-solving techniques you will learn can be applied both in and out of the field! To register for this webinar, click the button below!

 

Wednesday, September 18
1:00 p.m. CST