September Webinar – Creating a Culture of Safety: Dealing with Angry People

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• Sep 13, 2019 • UncategorizedComments Off on September Webinar – Creating a Culture of Safety: Dealing with Angry People

New Webinar – Do You Know How to Deal with Angry People?

In Part 2 of our Creating a Culture of Safety series, we’re discussing how to effectively deal with angry people and strategies you can use to relieve tense situations. In this webinar, you’ll:

  • Better understand the different levels of anger
  • Learn proven strategies to deal with angry people
  • Communications process
  • Effective listening/speaking skills
  • Telephone techniques
  • Knowing your people
  • Administrative policies and procedures

The problem-solving techniques you will learn can be applied both in and out of the field! To register for this webinar, click the button below!

 

Wednesday, September 18
1:00 p.m. CST

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