Following recent discussions, both the American Recovery Association (ARA) and Westlake Financial recognize the need for clear and unified communication regarding repossession procedures and expectations. While recent conversations have provided clarification on several points, many within the repossession community have continued to express uncertainty surrounding certain Westlake processes.
Both organizations have received a significant number of calls and emails seeking guidance on key handling, mileage fees, and property management protocols. To address these concerns, we are working together to establish and communicate consistent practices across the agent network. Westlake’s team is available to discuss individual concerns directly with agents as needed.
Westlake has agreed to work closely with ARA moving forward and has reaffirmed its shared understanding of the benefits of keys being made at the agent’s lot — a practice they plan to continue, provided these rates align with regional market standards. This approach ensures efficiency, security, and consistency throughout the repossession and auction process. In the coming days, Westlake plans to meet with the ARA Key Process Committee to explore a more streamlined and standardized approach.
Both organizations remain committed to transparency, collaboration, and accountability. Together, we are setting a clear standard for the industry — one that reinforces professionalism and ensures that unethical practices and bad actors will not be tolerated.
This collaboration marks an important step toward greater alignment and transparency within the repossession industry. Together, we are helping ensure agents have clear direction, consistent communication, and the support needed to uphold the highest standards of integrity.
Todd Case
President, ARA
