Member Highlight: Tim & Tyler Rust

memberhighlight

1595a54d-b2a7-49b2-9e86-0e2a10198088The Rust family sure has something to brag about – Tyler Rust, the son of Double Eagle Services’ Tim Rust, has been named an Udall Scholar. The Udall Foundation awards prestigious scholarships to five college sophomores and juniors for their commitment to issues related to American Indian nations and the environment.

“Because tribal public policy is heavily dependent upon maintaining tribal lands, a solid background in earth sciences will help me not only to understand tribal environmental issues but also to help solve them,” said Rust.

Tyler is currently a junior studying geology and geospatial technology at the South Dakota School of Mines & Technology. He entered this particular field of study to protect and develop tribal public policies with an eye to environment concerns, sustainability and stewardship of the land. Tyler will be spending the summer studying in Turkey.

We are incredibly proud of Tyler and the work he is doing.

Register Now For The June Webinar

Jun 22, 15 • NewsNo Comments

Register Now for this month's webinar
Join us for our June webinar focusing on:
ARA’s Complaint Log System
presented by ARA’s John Morgan and Dave Kennedy of First Credit Resources
 
Register Online
Wednesday, June 24, 2:00 p.m. CST / 3:00 p.m. EST
or
Register Online
Thursday, June 25, 11:00 a.m. CST / 12:00 p.m. EST

 

ARA members must register online for the webinar with individual email addresses to receive a certificate of completion. If computer sharing is necessary, please provide a list of employee names and email addresses in an excel spreadsheet to tricia@americanrecoveryassn.org.

 

American Recovery Association provides a free continuing education webinar series for recovery and remarketing professionals. The one-hour webinar offers education about the latest recovery laws and regulations, compliance policies and industry issues.

 

This webinar will be open to managers and business owners.We are also excited to announce that the state of Louisiana now recognizes all ARA webinars as part of the eight hours of continuing education that is required to renew state licenses.
If you have any questions or feedback about our continuing education webinar series, please contact ARA Home Office at 972-755-4755 or homeoffice@americanrecoveryassn.org.

Helen Godfrey-Smith Announced As ARA Convention Keynote Speaker

Jun 8, 15 • ARA News and EventsNo Comments

photoWe are proud to announce that Helen Godfrey-Smith, president and chief executive office of Shreveport Federal Credit Union, will keynote this year’s ARA Convention. 

Helen Godfrey-Smith grew up in Jefferson, TX and attended Huston Tillotson College in Austin, TX where she graduated with degrees in Chemistry and Math. Godfrey-Smith is the president and chief executive officer of Shreveport Federal Credit Union, a community development financial institution that serves the needs of small business owners.

Godfrey-Smith’s achievements and successes have landed her many awards and honors including the Credit Union Times National Credit Union Trailblazer Award, the National Annie Vamper “Helping Hands” Award and the Pete Crear Lifetime Achievement Award given by the African American Credit Union Coalition. In addition, she is a founding member and board member of the African American Credit Union Coalition, an organization made up of credit union executives from all over the United States. Godfrey-Smith also serves on the Consumer Financial Protection Board’s Credit Union Advisory Council and as chair of the Legal Committee for the Caddo Levee Board.

To register as an attendee or exhibitor, visit repo.org.

Member Highlight: Laura Delgrippo

Jun 3, 15 • ARA Member SpotlightNo Comments

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6f3ec2db-7b6d-4201-9c92-2293b5cac3e4Laura Delgrippo, manager of McMillin Recovery, LLC., is an ARA member who epitomizes what community is all about. After enrolling her children in schools near Little Rock Air Force Base where her husband is stationed, Delgrippo realized the schools did not have basic equipment to help the students learn and grow.

In order to help provide the equipment the school needed, Delgrippo and her children began collecting box tops. They purchased foods that had eligible box tops and redeemed them for funds for the school. A simple labor of love that turns food containers into money for her children’s school is an admirable and very thoughtful idea. For more than two years, Delgrippo and her sons have been contributing to this project and have seen wonderful results. Thank you Delgrippo family for your service to the repossessor community, as well as your own local community. Members like you help move our industry forward.

Register Now For The May Webinar

May 20, 15 • NewsNo Comments

Register Now for this month's webinar

Join us for our May webinar focusing on:
How To Use A Routing Software To Benefit Your Business
presented by Justin Zane, founder of Clearplan
 
Register Online
Wednesday, May 27, 11:30 a.m. CST / 12:30 a.m. EST
or
Register Online
Thursday, May 28, 2:00 p.m. CST / 3:00 p.m. EST

 

ARA members must register online for the webinar with individual email addresses to receive a certificate of completion. If computer sharing is necessary, please provide a list of employee names and email addresses in an excel spreadsheet to tricia@americanrecoveryassn.org.

American Recovery Association provides a free continuing education webinar series for recovery and remarketing professionals. The one-hour webinar offers education about the latest recovery laws and regulations, compliance policies and industry issues.

This webinar will be open to managers and business owners.We are also excited to announce that the state of Louisiana now recognizes all ARA webinars as part of the eight hours of continuing education that is required to renew state licenses.

If you have any questions or feedback about our continuing education webinar series, please contact ARA Home Office at 972-755-4755 or homeoffice@americanrecoveryassn.org.

The Recovery Agents Benefit Fund

May 7, 15 • NewsNo Comments

RABF has made distributions to over 50 families who called on the fund because of falling on exceptionally hard times due to debilitating injury, illness or death. This includes times when the fund was called upon because families did not have the money required to pay the expenses to complete their loved one’s burial.

RABF is available to anyone in the industry regardless of their trade group affiliation or insurance provider, whether they are an owner or an employee. Requests for disbursements are reviewed on a case by case basis.

http://www.recoveryagentsbenefitfund.org/

Member Highlight: Luke Smith

May 6, 15 • NewsNo Comments

597e8e42-4cfb-4e1e-9b79-10322f202e3e

92dd738a-de46-4589-bd20-5548cbb73f26This month’s member highlight is focused on MVRecovery’s Luke Smith. Luke has been nominated by the Illinois chapter of the Leukemia & Lymphoma Society (LLS) as a candidate for their very prestigious Man & Woman of the Year fundraising competition.

Luke’s goal is to raise as much money as possible to help improve the quality of life of patients with leukemia, lymphoma, Hodgkin’s disease or myeloma. We are very proud of Luke’s accomplishments within our own industry, but also for the passion that he has shown within the LLS community. For more information on how you can help Luke, click here.

Future of Auto Repossession is the Video Game Generation

Apr 29, 15 • NewsNo Comments

Photo courtesy of BellesLink.com

Photo courtesy of BellesLink.com

This is a guest blog post by Paul Kulas. The original post can be found HERE.

Howdy Everyone:

North American Repossessors Summit (NARS) 2015 was by far the best I’ve attended. There was great energy, and I think the industry is finally starting to adopt co-opetition. The repo industry is going to boom again. My big takeaway from this year is a thought that came to me while hanging out with two good friends, John Lewis and Michael Eusebio. John, Michael and I have been to numerous NARS events together, and I always leave with big ideas—because I went to NARS and because I was hanging around others with big ideas.

{Warning! Shameless friends and family promotion.}

Photo courtesy of BellesLink.com

Photo courtesy of BellesLink.com

John and Mike are friends of mine; they are family. They’ve collaborated on really cool software called RepoRoute. If you don’t know it yet, check out RepoRoute here. I’ll let them tell you all about it. But the short story is that it tells your driver where to go each day. It looks to me like it’s going to be a great innovation to save fuel and time. John was also there talking about masterQueue. I’ve talked about this software here before; BellesLink is integrated with it. Call John and have him talk to you about masterQueue. You won’t be sorry.

{End of shameless promotion.}

The Video Game Generation

The theme of NARS was the building blocks of success. This is my idea connected to this theme: The repo industry needs to be attractive to the video game generation, young people, Generation Y.

Young people are all over social media. Regardless of what you think about it, Gen Y grew up sharing their lives online, and they share what they love. If they love working for you, they’re going to talk about it in their social networks. That’s free advertising that you can’t buy. Who are your best salespeople? Your customers — and your employees!

Photo courtesy of BellesLink.com

Photo courtesy of BellesLink.com

Young people are coming out of college saddled with student loans. They’re heavily in debt. Don’t get me wrong; I’m not suggesting young people not go to college. I’m suggesting that the repo industry is going to boom, and therefore it’s a lucrative opportunity for young people to make good money and even pay for their college. But young people aren’t even thinking about repoing cars or coming to work for you because of all the stereotypes. They think repoing cars isn’t cool. To some degree, they’re right. The repo business and you the repo company owner need to change this. In fact, it’s key to the industry’s growth.

Making Repoing Cool

Video games and repoing cars have many similarities. Both are about software and solving the puzzle — unlocking doors, moving to the next level. Kids in their 20s can hop in a repo truck and make, what, $60,000 to $80,000 a year repoing cars? Yes, they can. But for this to happen, the repo company owner must open the door for them. How? By appealing to their inner video game persona.

Make the inside of the truck their console, their online world. The repo truck needs to be new, equipped with a laptop, mobile phone, tablet hookups and a headset. And it has to have a good stereo. Now they’re spending most of their time in an environment that’s highly appealing to them, because it mimics the world they grew up in. They feel like a rock star. And if they’re feeling it, they’re making you money.

Now that you set up the truck as an extension of their world, the software needs to be cool. No one in their generation wants to use clunky, stale software. They want to use cool software. Software like RepoRoute, masterQueue or BellesLink. The BellesLink mobile app is going to be ready soon. It will be way cool and way useful.

They have a cool truck and cool software. They’re making money; you’re making money. They can use the money they make to pay for college.

Making It Work

I get it; all of this is expensive. Raise your rates. But you can’t just raise your rates for no good reason. So you need to connect your clients to your vision. Show your clients that by paying you more, they’re actually going to save money and have less risk. Show your clients that for you to represent their business in the best light, young people are going to want to work for you.

A fancy truck and software won’t do you any good if you don’t deliver. Your repo people need to be able to make money; they need to feel great about coming to work for you each day.

If you follow the vision I laid out, it won’t be long before your drivers are promoting your business to all of their friends on social media. Before you know it, their friends will be knocking on your door asking if you need any more help. And when was the last time that happened?

A Building Block for Success

Here’s the takeaway: NARS was about the building blocks of success. A building block of success is to make your business appealing to young people. Build your business to appeal to young people, the video game generation. Give them everything they need to succeed and more. Connect your clients to your vision. When you do, your business will go viral.

Big ideas happen when you’re constantly thinking about investing in your business. You’re reading this because I’ve invested in NARS and got inspired by hanging around others with big ideas.

Go to NARS!

Register Now For The April Webinar

Apr 23, 15 • NewsNo Comments

Register Now for this month's webinar

Join us for our April webinar focusing on:
Building Your Compliance Program
presented by Dave Kennedy, First Credit Resources, Inc. 

Register Online
Tuesday, April 28, 11:30 a.m. CST / 12:30 p.m. EST
OR

Register Online
Wednesday, April 29, 1:30 p.m. CST / 2:30 p.m. EST

ARA members must register online for the webinar with individual email addresses to receive a certificate of completion. If computer sharing is necessary, please provide a list of employee names and email addresses in an excel spreadsheet to tricia@americanrecoveryassn.org.

American Recovery Association provides a free continuing education webinar series for recovery and remarketing professionals. The one-hour webinar offers education about the latest recovery laws and regulations, compliance policies and industry issues.

This webinar will be open to managers and business owners.

We are also excited to announce that the state of Louisiana now recognizes all ARA webinars as part of the eight hours of continuing education that is required to renew state licenses.

If you have any questions or feedback about our continuing education webinar series, please contact ARA Home Office at 972-755-4755 or homeoffice@americanrecoveryassn.org.

Member Highlight: Ron Brown

Apr 1, 15 • ARA Member SpotlightNo Comments

Ron Brown

Ron Brown 1This month’s Member Highlight is on Ron Brown, president and chief executive officer of CSI Group in Oklahoma City, Oklahoma, one of the oldest and largest asset investigation and recovery agencies in the Central Plains area. Ron has more than 35 years of experience in the field of locating and recovery and has worked over 30,000 repossessions.

Ron joined the CSI Group in 1973 and repossessed his first car on his first day of work. Ron has a background in criminal justice and had worked for the U.S. Government in Southeast Asia before joining the repossession and recovery industry.

As a commissioned private investigator, Ron works with different law enforcement groups to recover and transport people and animals during crisis. Ron has assisted law enforcement agencies such as the U.S. Marshall’s Service, U.S. Customs, Federal Bureau of Investigation and the Texas Rangers.

Ron certainly knows how to utilize his resources and use his knowledge to help others. When natural disaster strikes and animals need to be relocated safely, Ron and his horse ranch come to the rescue. Moving cows and horses with drives and trailers are a huge help to those in need during crisis.

Ron’s biggest passion in life is hunting the most dangerous prey on the face of the earth – man. With that passion and background in skip tracing and cyber tracking Ron manages to help find missing people. Ron has used his knowledge to not only track missing persons but to train law enforcement around the world to track and find missing or wanted persons.

A father to three very successful children, Ron considers his family and his horses to be the most important things in life. His eldest son is an architect who has built structures all over the world. The middle child is an attorney who practiced in France, married and French lady and now practices corporate law. His youngest works with Ron at CSI Group as the AVP of sales.

Ron Brown is a great example of someone who takes a finely tuned talent and uses it to give back to the community. His sharp wit, unique perspective and years of experience make him a fierce hunter and excellent investigator. I think we can all agree that we are glad to have Ron on our side. We’re also pretty fortunate to have had Ron speak as our emcee at NARS 2015. Thanks for all that you do, Ron!

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